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If you experience functional problems with your hardware during this warranty period, please contact us with a description of the problem. We will first try to remedy the situation; in many cases, a simple solution can be found. If we determine that warranty service is required, we will issue an RMA number.

Please note: Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective".

Once the warranty service is performed we will return your product (within the United States) at our expense. You are welcome to request a more expeditious service, though you will be billed for the difference in shipping costs.

Battery will be warrantied to hold a charge for 30 days after receipt.

All returns require a Return Merchandise Authorization (RMA) number and will be shipped to the address below.

Arrow Electronics

RMA Department
1120 Morrison Road
Gahanna, OH 43230

Email: Support@arrowdirect.com
Phone: 800-378-6897